Return & Refund Policy

At BoujeeFarmStress, we take pride in delivering high-quality rugs designed for comfort and style. Your satisfaction is our priority. This Return & Refund Policy explains how you can return or exchange items, request refunds, and what to expect during the process.

1. Return Eligibility

We accept returns for both defective and non-defective rugs under the following conditions:

  • Return period: Within 30 days from the delivery date
  • Product condition: Items must be new, unused, and in original packaging
  • Exchanges: Accepted for new items only

Items that do not meet these requirements may not be eligible for a return or exchange.

2. How to Initiate a Return or Exchange

To begin a return or exchange:

  • Contact our support team at support@boujeefarmstress.com
  • Provide your order number and a brief explanation
  • Follow the instructions provided to ship your item

Please do not return items without contacting customer support first.

3. Return Method and Shipping Costs

All returns must be sent by mail to the address provided by our support team.

  • Return shipping costs: Customers are responsible unless the item is defective, damaged, or incorrect
  • No restocking fees for eligible returns

4. Refund Processing

Once we receive and inspect your returned item:

  • Refunds are processed within 5 business days
  • Refunds are issued using the original payment method
  • Processing time may vary depending on your bank or provider

5. Exchanges

If you wish to exchange a rug:

  • Contact support to confirm availability
  • Ship the original product as instructed
  • Replacement will be sent after inspection

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately
  • Provide your order number
  • Include photos of the issue

We will guide you through the return or replacement process. Return shipping is covered in these cases.

7. Non-Returnable Items

  • Used or washed rugs
  • Items damaged after delivery due to misuse
  • Gift cards or digital products (if applicable)

8. Customer Support

For any questions or assistance:

Support time: Monday – Friday, response within 24–48 business hours.

9. Why Choose BoujeeFarmStress

  • Hassle-free returns and exchanges
  • Free return shipping for defective items
  • No restocking fees
  • Fast refund processing
  • Dedicated customer support

At BoujeeFarmStress, we are committed to ensuring your satisfaction with every purchase.