FAQs

Welcome to the BoujeeFarmStress FAQs page. Here, we’ve answered the most common questions about our rugs, orders, shipping, returns, and more.

1. What makes BoujeeFarmStress rugs unique?

At BoujeeFarmStress, we specialize in stylish and high-quality rugs designed to elevate your space. Each rug is selected or crafted with attention to detail, combining comfort, durability, and modern aesthetics. Our goal is to provide rugs that are both functional and visually appealing.

2. Where is BoujeeFarmStress located?

BoujeeFarmStress operates as an online store, allowing us to serve customers worldwide through our website:

boujeefarmstress.com

3. How long does order processing take?

We typically process all orders within 2–3 business days (Monday–Friday).
Orders placed after the daily cut-off time may be processed the next business day.

4. What is the estimated delivery time?

Delivery times vary depending on your location, but most orders are delivered within 7-10 business days.

  • Handling Time: 2–3 business days (Mon–Fri)
  • Transit Time: 4-7 business days (Mon–Fri)

Please note that delays may occur due to weather, shipping carriers, or holidays.

5. Do you offer free shipping?

Yes. We offer free standard shipping on all orders.

6. Can I return or exchange an item?

Yes. We accept returns and exchanges for both defective and non-defective rugs.

  • Return Period: 30 days from delivery date
  • Condition: Items must be new and unused
  • Return Method: By mail
  • Restocking Fees: None

Customers are responsible for return shipping costs unless the item is defective or damaged.

Refunds are processed within 5 business days after we receive your return.

7. How do I start a return or exchange?

To start a return or exchange:

  • Contact our support team at support@boujeefarmstress.com
  • Provide your order number and a brief description
  • Follow the instructions provided

Please do not send items back without contacting support first.

8. What payment methods do you accept?

We accept secure payment options including:

  • Visa
  • Mastercard
  • American Express
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay

All payments are encrypted and secure.

9. How do I track my order?

Once your order is shipped, you will receive a confirmation email with your tracking number.
You can use this number to track your package in real time.

10. What if my order arrives damaged or defective?

If your order arrives damaged or defective, please contact us immediately at support@boujeefarmstress.com.

Include:

  • Your order number
  • Photos of the issue

We will resolve the issue with a replacement or refund as quickly as possible.